Is your browser up-to-date?
If not, update it. Keep in mind that Webplanner runs best in Firefox and Explorer.
If that doesn't work, try following these steps:
- Empty your computer's trash.
- If you haven't restarted your computer, do so.
- Once your computer has restarted, open your browser again, and verify the version and status of Silverlight by selecting (in Firefox, it's Tools > Add-ons > Plugins).
If no bounces, users should check their Spam box and to double-check that the email address was typed correctly.
If still no email, tell them to try clicking the Resend invitation link in the Team panel on the Overview page. [for missing team invites]
Right-click on a project name on the Dashboard and select Copy Project. This creates a duplicate. Unfortunately, task assignments will not copy over.
To create a backup with assignments intact, there is a roundabout solution. On the Reports page, export the project as a prx (Project KickStart) file. These files will save assignments and can be imported back into Webplanner at any time. Good to let the user know that this works even if they don’t have Project KickStart.